Create a connection. Generate impact. Leave a lasting impression.
About
Pascal Gauthier – International expert in exceptional service & human skills training.​
With more than 30 years of experience at the heart of international luxury hospitality - Hyatt Hotels, the École Hôtelière de Lausanne, the world's leading hotel management school, and later Managing Director of the Ritz Paris Academy - I now help your teams embody service excellence... with authenticity, emotion, and efficiency, and I share with them what I have experienced, seen, and learned in places where excellence is non-negotiable.
My methodology
A pedagogy crafted for luxury:
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Immersion: real examples from Ritz Paris, EHL and the Maisons of Place Vendôme.
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Storytelling: understanding through emotion, remembering through meaning.
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Tailored scenarios: your cases, your clients, your challenges.
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Individual feedback: visible and immediate progress.
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Human & inclusive approach: expertise grounded in emotional intelligence and multicultural understanding.
Why work with me?
My Mission
More than a Training, a Transformation
A rare expertise at the crossroads of luxury, pedagogy and international leadership:
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30 years in international luxury hospitality (Europe, Middle East, Polynesia, Africa).
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Former CEO of the Ritz Paris Academy and creator of programmes built around the renowned “Ritz Formula”.
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Trainings centred on emotion, practicality and real-life scenarios: every concept is immediately applicable.
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A fully customised approach: maximum 10 participants, complete adaptation to your culture, challenges and standards.
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Storytelling & real cases from the ultra-luxury world to inspire, captivate and anchor learning.
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Experience with high jewellery Maisons of Place Vendôme, ultra-luxury brands and prestigious institutions.
The art of service, told by an expert of international hospitality and the world’s most prestigious Maisons.
Storytelling, meaning, and practicality — your teams leave ready to act.
Training excellence. Inspiring distinction.
Cultivating the perfect gesture. Mastering emotion. Creating the exceptional.