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Immersive programmes for brands determined to make a true difference.
Courses
The Art of Emotional Connection - Emotional intelligence for service excellence
Identify emotional cues, adapt communication, create genuine connection and personalise the experience.
Understanding Cultures, Enhancing Relationships - Navigating cultural differences
Decode behaviours, anticipate expectations and build smoother relationships in an international client context.
The French Protocol - Mastering french etiquette
Understand and apply the principles of courtesy, elegance, and refined behaviour inherent to French culture and luxury service.
Communication Level 1 - Mastering the fundamentals
The foundations of clear, credible and professional communication: visual, verbal or written.
Communication Level 2 - The art of first contact
Create an immediate connection: greeting, engaging, reassuring and establishing trust within the first seconds.
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Communication Level 3 - Preparing for public speaking
Structure your message, manage stress, captivate an audience and deliver with impact and presence.
The Secrets of Luxury - Understanding the new codes of luxury
Decode the expectations of high-end clients and create an experience that consistently exceeds their standards.
Re-Enchanting the Customer - Turning Complaints into Loyalty
Understand the emotional mechanisms of an unhappy client and restore the experience to turn them into ambassadors.
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